Privacy Policy

We collect information you provide directly to us, such as:

• Contact details — name, email address, phone number, and city — when you submit an inquiry, apply for a visa, or book a package, hotel, or transfer.
• Travel details — passport information, travel dates, departure city, and traveler count — needed to process visa applications and bookings.
• Account information — if you create an account, we store your profile details and booking history.
• Payment information — card payments are processed by our PCI-DSS compliant payment gateway; we never see or store your full card number on our own servers.
• Communications — messages you send us via the contact form, WhatsApp, phone, or email.

We also collect limited technical information automatically — such as browser type, device information, and pages visited — to keep the site working correctly and to understand how it is used.

• To process and manage your bookings, visa applications, and inquiries.
• To communicate with you about your booking, including confirmations, updates, and support.
• To share required details with airlines, hotels, visa authorities, and other operators involved in fulfilling your booking.
• To improve our services, website, and customer support.
• To send you offers or travel updates, where you have opted in — you can unsubscribe at any time.
• To meet legal, regulatory, and accounting obligations.

We share personal information only where necessary to deliver our services or as required by law:

• Travel and visa partners — airlines, hotels, Saudi visa processing authorities, and transport operators — as needed to fulfil your booking.
• Service providers — payment processors, cloud storage, and communication tools that help us run the platform, bound by their own confidentiality obligations.
• Government or regulatory authorities, where required for visa processing or by applicable law.

We do not sell your personal information to third parties.

We retain personal information for as long as needed to provide our services, satisfy legal or regulatory requirements (including visa and travel record-keeping obligations), and resolve disputes. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling them may affect some site functionality, such as staying logged in.

• You can review and update your account details at any time from your account settings.
• You can ask us to correct, delete, or provide a copy of the personal information we hold about you, subject to our legal and record-keeping obligations (for example, completed visa applications may need to be retained for a period required by the relevant authority).
• You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our services are not directed at children. Where a minor is included on a booking or visa application, this is done by a parent or guardian on the minor's behalf.

We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will update the "Last updated" date above when we do. Continued use of our services after changes take effect means you accept the revised policy.

If you have questions about this policy or how we handle your information, reach out via our Contact page, email us at [email protected], or call +92-3034324321. See also our Terms of Service, Refund Policy, and Chargeback Policy.